Consumer Complaint Databases

Recommendation 2016-1 – Consumer Complaint Databases encourages agencies that make consumer complaints publicly available through online databases or downloadable data sets to adopt and publish written policies governing the dissemination of such information to the public. These policies should inform the public of the source and limitations of the information and permit entities publicly identified to respond or request corrections or retractions.

Citation: Admin. Conf. of the U.S., Recommendation 2016-1, Consumer Complaint Databases, 81 Fed. Reg. 40259 (June 21, 2016).

Contacts:

Implementation Contact

Conrad M. H. Dryland

202.480.2092 | cdryland@acus.gov

Committee:

Committee on Administration and Management

Featured Documents:

Agency Publicity In The Internet Era Report

Download

Final Recommendation:

Consumer Complaint Databases

Download file

Consumer Complaint Database Recommendation - 2016-1.pdf

Recommendation number

2016-1

Adoption Date

Fri, 06/10/2016 - 12:00

Project Documents

Name	Committee	Type	Date	File
Adverse Publicity by Administrative Agencies		Publication	June 1, 1973	Download Adverse Publicity by Administrative Agencies
Agency Adverse Publicity Proposed Outline	Committee on Judicial Review	Outline	November 6, 2014	Download Agency Adverse Publicity Proposed Outline
Agency Dissemination of Information Concerning Consumer Complaints Through Agency Databases Draft Recommendation	Committee on Administration and Management	Recommendation	March 2, 2016	Download Agency Dissemination of Information Concerning Consumer Complaints Through Agency Databases Draft Recommendation
Agency Information Dissemination Draft Recommendation	Committee on Administration and Management	Recommendation	November 4, 2015	Download Agency Information Dissemination Draft Recommendation
Agency Information Dissemination Recommendation Draft	Committee on Administration and Management	Recommendation	October 26, 2015	Download Agency Information Dissemination Recommendation Draft
Agency Publicity Draft Recommendation	Committee on Administration and Management	Recommendation	October 14, 2015	Download Agency Publicity Draft Recommendation
Agency Publicity in the Internet Era (Revised Outline)	Committee on Judicial Review	Outline	March 30, 2015	Download Agency Publicity in the Internet Era (Revised Outline)
Agency Publicity In The Internet Era Report	Committee on Administration and Management	Report	September 25, 2015	Download Agency Publicity In The Internet Era Report
Agenda for March 24 2016 Administration and Management Committee Meeting	Committee on Administration and Management	Agenda	March 23, 2016	Download Agenda for March 24 2016 Administration and Management Committee Meeting
Anne Joseph O'Connell Comments to Oct 21 Draft Recommendation	Committee on Administration and Management	Comment	October 19, 2015	Download Anne Joseph O'Connell Comments to Oct 21 Draft Recommendation
Appendix A To Agency Publicity Report	Committee on Administration and Management	Appendix	September 25, 2015	Download Appendix A To Agency Publicity Report
Appendix B To Agency Publicity Report	Committee on Administration and Management	Appendix	September 25, 2015	Download Appendix B To Agency Publicity Report
Appendix C To Agency Publicity Report	Committee on Administration and Management	Appendix	September 25, 2015	Download Appendix C To Agency Publicity Report
Appendix D To Agency Publicity Report	Committee on Administration and Management	Appendix	September 25, 2015	Download Appendix D To Agency Publicity Report
Appendix E To Agency Publicity Report	Committee on Administration and Management	Appendix	September 25, 2015	Download Appendix E To Agency Publicity Report
Appendix F To Agency Publicity Report		Appendix	September 25, 2015	Download Appendix F To Agency Publicity Report
Appendix G To Agency Publicity Report	Committee on Administration and Management	Appendix	September 25, 2015	Download Appendix G To Agency Publicity Report
Bass Comments to Draft Recommendation for November 2 Meeting	Committee on Administration and Management	Comment	October 30, 2015	Download Bass Comments to Draft Recommendation for November 2 Meeting
Combined Comments to Dissemination of Information Concerning Consumer Complaints Recommendation for Consideration at March 24 2016 Meeting	Committee on Administration and Management	Recommendation	March 23, 2016	Download Combined Comments to Dissemination of Information Concerning Consumer Complaints Recommendation for Consideration at March 24 2016 Meeting
Combined Comments to Draft Recommendation for November 2 Meeting	Committee on Administration and Management	Comment	October 30, 2015	Download Combined Comments to Draft Recommendation for November 2 Meeting
Consumer Complaint Databases		Recommendation	June 14, 2016	Download Consumer Complaint Databases
Consumer Complaint Databases Proposed Recommendation	Committee on Administration and Management	Recommendation	May 20, 2016	Download Consumer Complaint Databases Proposed Recommendation
Consumer Complaint Databases Recommendation Redline	Committee on Administration and Management	Recommendation	June 9, 2016	Download Consumer Complaint Databases Recommendation Redline
Kelly Comment to Agency Publicity Report	Committee on Administration and Management	Comment	October 5, 2015	Download Kelly Comment to Agency Publicity Report
Morrison Comments to Draft Recommendation for November 2 Meeting	Committee on Administration and Management	Comment	October 30, 2015	Download Morrison Comments to Draft Recommendation for November 2 Meeting
Moulton Comments to Draft Recommendation for November 2 Meeting		Comment	October 30, 2015	Download Moulton Comments to Draft Recommendation for November 2 Meeting
November 2, 2015 Meeting Agenda	Committee on Administration and Management	Agenda	October 30, 2015	Download November 2, 2015 Meeting Agenda
October 21, 2015 Meeting Agenda	Committee on Administration and Management	Agenda	October 19, 2015	Download October 21, 2015 Meeting Agenda
October 7, 2015 Committee Meeting Agenda	Committee on Administration and Management	Agenda	October 2, 2015	Download October 7, 2015 Committee Meeting Agenda
Tozzi Comment	Committee on Judicial Review	Comment	October 17, 2014	Download Tozzi Comment