Consumer Complaint Databases

Recommendation 2016-1 – Consumer Complaint Databases encourages agencies that make consumer complaints publicly available through online databases or downloadable data sets to adopt and publish written policies governing the dissemination of such information to the public. These policies should inform the public of the source and limitations of the information and permit entities publicly identified to respond or request corrections or retractions.

Citation: Admin. Conf. of the U.S., Recommendation 2016-1, Consumer Complaint Databases81 Fed. Reg. 40259 (June 21, 2016).

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Implementation Contact

Committee:

Final Recommendation:

Consumer Complaint Databases

Recommendation number
2016-1
Adoption Date

Some federal agencies maintain records of consumer complaints and feedback on products and services offered by private entities.  Taking advantage of recent technological developments, several agencies have recently begun to make such information available to the public through online searchable databases and downloadable data sets that contain complaint narratives or provide aggregate dat

Project Documents

Name Committee Type Date File
October 21, 2015 Meeting Agenda Administration and Management Agenda Download October 21, 2015 Meeting Agenda
Agenda for March 24 2016 Administration and Management Committee Meeting Administration and Management Agenda Download Agenda for March 24 2016 Administration and Management Committee Meeting
October 7, 2015 Committee Meeting Agenda Administration and Management Agenda Download October 7, 2015 Committee Meeting Agenda
November 2, 2015 Meeting Agenda Administration and Management Agenda Download November 2, 2015 Meeting Agenda
Agency Information Dissemination Recommendation Draft Administration and Management Recommendation Download Agency Information Dissemination Recommendation Draft
Consumer Complaint Databases Recommendation Download Consumer Complaint Databases
Consumer Complaint Databases Recommendation Redline Administration and Management Recommendation Download Consumer Complaint Databases Recommendation Redline
Consumer Complaint Databases Proposed Recommendation Administration and Management Recommendation Download Consumer Complaint Databases Proposed Recommendation
Agency Publicity Draft Recommendation Administration and Management Recommendation Download Agency Publicity Draft Recommendation
Combined Comments to Dissemination of Information Concerning Consumer Complaints Recommendation for Consideration at March 24 2016 Meeting Administration and Management Recommendation Download Combined Comments to Dissemination of Information Concerning Consumer Complaints Recommendation for Consideration at March 24 2016 Meeting
Agency Dissemination of Information Concerning Consumer Complaints Through Agency Databases Draft Recommendation Administration and Management Recommendation Download Agency Dissemination of Information Concerning Consumer Complaints Through Agency Databases Draft Recommendation
Agency Information Dissemination Draft Recommendation Administration and Management Recommendation Download Agency Information Dissemination Draft Recommendation
Agency Publicity In The Internet Era Report Administration and Management Report Download Agency Publicity In The Internet Era Report
Adverse Publicity by Administrative Agencies Publication Download Adverse Publicity by Administrative Agencies
Wexler Comments to Draft Recommendation for November 2 Meeting Administration and Management Comment Download Wexler Comments to Draft Recommendation for November 2 Meeting
Anne Joseph O'Connell Comments to Oct 21 Draft Recommendation Administration and Management Comment Download Anne Joseph O'Connell Comments to Oct 21 Draft Recommendation
Tozzi Comment Judicial Review Comment Download Tozzi Comment
Kelly Comment to Agency Publicity Report Administration and Management Comment Download Kelly Comment to Agency Publicity Report
Warren Belmar Comments to Information Dissemination Recommendation for Consideration during March 24 2016 Meeting Administration and Management Comment Download Warren Belmar Comments to Information Dissemination Recommendation for Consideration during March 24 2016 Meeting
Tozzi Comment to Agency Publicity Report Administration and Management Comment Download Tozzi Comment to Agency Publicity Report
Tozzi Comment re Federal Databases and Data Quality Act Administration and Management Comment Download Tozzi Comment re Federal Databases and Data Quality Act
Bass Comments to Draft Recommendation for November 2 Meeting Administration and Management Comment Download Bass Comments to Draft Recommendation for November 2 Meeting
Combined Comments to Draft Recommendation for November 2 Meeting Administration and Management Comment Download Combined Comments to Draft Recommendation for November 2 Meeting
Morrison Comments to Draft Recommendation for November 2 Meeting Administration and Management Comment Download Morrison Comments to Draft Recommendation for November 2 Meeting
Moulton Comments to Draft Recommendation for November 2 Meeting Comment Download Moulton Comments to Draft Recommendation for November 2 Meeting
Agency Publicity in the Internet Era (Revised Outline) Judicial Review Outline Download Agency Publicity in the Internet Era (Revised Outline)
Agency Adverse Publicity Proposed Outline Judicial Review Outline Download Agency Adverse Publicity Proposed Outline
Appendix A To Agency Publicity Report Administration and Management Appendix Download Appendix A To Agency Publicity Report
Appendix B To Agency Publicity Report Administration and Management Appendix Download Appendix B To Agency Publicity Report
Appendix C To Agency Publicity Report Administration and Management Appendix Download Appendix C To Agency Publicity Report
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