Consumer Complaint Databases

Recommendation 2016-1 – Consumer Complaint Databases encourages agencies that make consumer complaints publicly available through online databases or downloadable data sets to adopt and publish written policies governing the dissemination of such information to the public. These policies should inform the public of the source and limitations of the information and permit entities publicly identified to respond or request corrections or retractions.

Citation: 81 Fed. Reg. 40259, 40259 (June 21, 2016)

Contacts

Implementation Contact
202.480.2092
gbourns@acus.gov

Final Recommendation

Some federal agencies maintain records of consumer complaints and feedback on products and services offered by private entities.  Taking advantage of recent technological developments, several agencies have recently begun to make such information available to the public through online searchable databases and downloadable data sets that contain complaint narratives or provide aggregate data about complaints.  Examples of such online...

Project Documents

Name Committee Type Date
Agenda for March 24 2016 Administration and Management Committee Meeting Administration and Management Agenda March 23, 2016 Download
November 2, 2015 Meeting Agenda Administration and Management Agenda October 30, 2015 Download
October 21, 2015 Meeting Agenda Administration and Management Agenda October 19, 2015 Download
October 7, 2015 Committee Meeting Agenda Administration and Management Agenda October 2, 2015 Download
Appendix F To Agency Publicity Report Appendix September 25, 2015 Download
Appendix G To Agency Publicity Report Administration and Management Appendix September 25, 2015 Download
Appendix A To Agency Publicity Report Administration and Management Appendix September 25, 2015 Download
Appendix B To Agency Publicity Report Administration and Management Appendix September 25, 2015 Download
Appendix C To Agency Publicity Report Administration and Management Appendix September 25, 2015 Download
Appendix D To Agency Publicity Report Administration and Management Appendix September 25, 2015 Download
Appendix E To Agency Publicity Report Administration and Management Appendix September 25, 2015 Download
Warren Belmar Comments to Information Dissemination Recommendation for Consideration during March 24 2016 Meeting Administration and Management Member Comment March 23, 2016 Download
Tozzi Comment re Federal Databases and Data Quality Act Administration and Management Member Comment January 6, 2016 Download
Bass Comments to Draft Recommendation for November 2 Meeting Administration and Management Member Comment October 30, 2015 Download
Combined Comments to Draft Recommendation for November 2 Meeting Administration and Management Member Comment October 30, 2015 Download
Morrison Comments to Draft Recommendation for November 2 Meeting Administration and Management Member Comment October 30, 2015 Download
Anne Joseph O'Connell Comments to Oct 21 Draft Recommendation Administration and Management Member Comment October 19, 2015 Download
Tozzi Comment to Agency Publicity Report Administration and Management Member Comment September 28, 2015 Download
Tozzi Comment Judicial Review Member Comment October 17, 2014 Download
Agency Publicity in the Internet Era (Revised Outline) Judicial Review Outline March 30, 2015 Download
Agency Adverse Publicity Proposed Outline Judicial Review Outline November 6, 2014 Download
Moulton Comments to Draft Recommendation for November 2 Meeting Public Comment October 30, 2015 Download
Wexler Comments to Draft Recommendation for November 2 Meeting Administration and Management Public Comment October 30, 2015 Download
Kelly Comment to Agency Publicity Report Administration and Management Public Comment October 5, 2015 Download
Adverse Publicity by Administrative Agencies Publication June 1, 1973 Download
Consumer Complaint Databases Administration and Management Recommendation June 14, 2016 Download
Consumer Complaint Databases Recommendation Redline Administration and Management Recommendation June 9, 2016 Download
Consumer Complaint Databases Proposed Recommendation Administration and Management Recommendation May 20, 2016 Download
Combined Comments to Dissemination of Information Concerning Consumer Complaints Recommendation for Consideration at March 24 2016 Meeting Administration and Management Recommendation March 23, 2016 Download
Agency Dissemination of Information Concerning Consumer Complaints Through Agency Databases Draft Recommendation Administration and Management Recommendation March 2, 2016 Download
Agency Information Dissemination Draft Recommendation Administration and Management Recommendation November 4, 2015 Download
Agency Information Dissemination Recommendation Draft Administration and Management Recommendation October 26, 2015 Download
Agency Publicity Draft Recommendation Administration and Management Recommendation October 14, 2015 Download
Agency Publicity In The Internet Era Report Administration and Management Report September 25, 2015 Download

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