Ombudsman (Recommendations)

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For the project report click here: https://www.acus.gov/report/project-report-recommendation-90-2

 

The ombudsman1 is an institution frequently used in other countries, and increasingly used in this country, as a means of inquiring into citizen grievances about administrative...

This is a draft proposed recommendation on federal agency use of ombudsmen, which will be the subject for discussion by the Committee on Rulemaking at its meeting on October 19, 2016.  The present draft reflects the discussion of the research team's suggested recommendations by the committee at its meeting on September 28, 2016.

This document shows suggested revisions of the draft recommendation on federal agency use of ombudsmen, which was dated October 7, 2016.  It has been prepared, based in part on comments received, for discussion by the Committee on Rulemaking at its meeting on October 19, 2016.

This document shows suggested revisions of the prior draft recommendation on federal agency use of ombudsmen (dated October 18, 2016), which was considered by the Committee on Rulemaking at its meeting on October 19, 2016.  It has been prepared for further consideration at the meeting of the Committee scheduled for November 3, 2016.

This version of the draft recommendation on federal agency use of ombudsman shows additional suggested changes subsequent to the draft dated 10-28-2016.  New material is highlighted either in yellow or by upper case type.  This document is a working version for consideration by the Committee on Rulemaking at its meeting on November 3, 2016.

This recommendation updates and expands on the Administrative Conference’s earlier Recommendation 90-2, The Ombudsman in Federal Agencies, adopted on June 7, 1990.  That document concentrated on “external ombudsmen,” those who primarily receive and address inquiries and complaints from the public, and was formulated before “use of ombuds” was added to the definition of “means of...