Ombudsman (Documents)

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For the project report click here: https://www.acus.gov/report/project-report-recommendation-90-2

 

The ombudsman1 is an institution frequently used in other countries, and increasingly used in this country, as a means of inquiring into citizen grievances about administrative...

The draft report for "The Ombudsman in Federal Agencies" consists of four parts.  Part 1 contains a summary of the entire report and includes a copy of the research team's suggested recommendations.

The draft report for "The Ombudsman in Federal Agencies" consists of four parts.  Part 2 contains a discussion of the background of the study, a description and analysis of the consultants' survey of federal agency ombuds offices, several case studies, and reference materials.