Dispute Resolution (Recommendations)

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This recommendation updates and expands on the Administrative Conference’s earlier Recommendation 90-2, The Ombudsman in Federal Agencies, adopted on June 7, 1990.  That document concentrated on “external ombudsmen,” those who primarily receive and address inquiries and complaints from the public, and was formulated before “use of ombuds” was added to the definition of “means of...

For the project report click here: https://www.acus.gov/report/project-report-recommendation-89-2

 

An increasing number of problems in the management of government contracts are now referred to lawyers, accountants, and judges for resolution. This accelerating trend has tended to deemphasize the...

For the project report click here: https://www.acus.gov/report/project-report-recommendation-90-2

 

The ombudsman1 is an institution frequently used in other countries, and increasingly used in this country, as a means of inquiring into citizen grievances about administrative...