The Use of Ombuds in Federal Agencies

Recommendation 2016-5 – The Use of Ombuds in Federal Agencies takes account of the broad array of federal agency ombuds offices that have been established since the time of Recommendation 90-2.  The recommendation suggests that agencies and Congress consider creating additional ombuds offices where they may be of benefit.  It also emphasizes the importance of adherence by ombuds to the three core standards of independence, confidentiality, and impartiality, and identifies best practices for the operation, staffing, and evaluation of federal agency ombuds offices.

Citation: Admin. Conf. of the U.S., Recommendation 2016-5, The Use of Ombuds in Federal Agencies81 Fed. Reg. 94316 (Dec. 23, 2016).

Contacts:

Implementation Contact

Committee:

Final Recommendation:

The Use of Ombuds in Federal Agencies

Recommendation number
2016-5
Adoption Date

Project Documents

Name Committee Type Date File
Final Report on Ombudsmen in Federal Agencies: The Theory and the Practice (Recommendation 90-2) Committee on Rulemaking Report Download Final Report on Ombudsmen in Federal Agencies: The Theory and the Practice (Recommendation 90-2)
The Ombudsman: A Primer for Federal Agencies Publication Download The Ombudsman: A Primer for Federal Agencies
Revised Project Outline: The Ombudsman in Federal Agencies Outline
The Ombudsman in Federal Agencies--Draft Report Part 3: Legal Analysis Committee on Rulemaking Report Download The Ombudsman in Federal Agencies--Draft Report Part 3: Legal Analysis
The Ombudsman in Federal Agencies--Draft Report Part 1: Executive Summary Committee on Rulemaking Report Download The Ombudsman in Federal Agencies--Draft Report Part 1: Executive Summary
The Ombudsman in Federal Agencies--Draft Report Part 4: The Recommendation Committee on Rulemaking Report Download The Ombudsman in Federal Agencies--Draft Report Part 4: The Recommendation
The Ombudsman in Federal Agencies--Draft Report Part 2: Research Draft Report Committee on Rulemaking Report Download The Ombudsman in Federal Agencies--Draft Report Part 2: Research Draft Report
The Use of Ombudsmen in Federal Agencies (Draft Recommendation) Committee on Rulemaking Recommendation Download The Use of Ombudsmen in Federal Agencies (Draft Recommendation)
Meredith Fuchs Comment on Draft Ombudsman Recommendation Committee on Rulemaking Comment Download Meredith Fuchs Comment on Draft Ombudsman Recommendation
Scott Deyo Comment on Draft Ombudsman Recommendation Committee on Rulemaking Comment Download Scott Deyo Comment on Draft Ombudsman Recommendation
The Use of Ombudsmen in Federal Agencies (Proposed Revisions of Draft Recommendation) Committee on Rulemaking Recommendation Download The Use of Ombudsmen in Federal Agencies (Proposed Revisions of Draft Recommendation)
Bruce MacAllister Comment on Draft Ombudsman Recommendation Committee on Rulemaking Comment Download Bruce MacAllister Comment on Draft Ombudsman Recommendation
David Shonka Comment on Draft Ombudsman Recommendation Committee on Rulemaking Comment Download David Shonka Comment on Draft Ombudsman Recommendation
The Use of Ombudsmen in Federal Agencies (Proposed Revisions of Draft Recommendation) Committee on Rulemaking Recommendation Download The Use of Ombudsmen in Federal Agencies (Proposed Revisions of Draft Recommendation)
UCS Comments on Draft Ombudsman Recommendation Committee on Rulemaking Comment Download UCS Comments on Draft Ombudsman Recommendation
USOA Comments on Draft Ombuds Recommendation Committee on Rulemaking Comment Download USOA Comments on Draft Ombuds Recommendation
Additional Suggested Revisions to Draft Ombuds Recommendation 11-3-2016 Committee on Rulemaking Recommendation Download Additional Suggested Revisions to Draft Ombuds Recommendation 11-3-2016
The Ombudsman in Federal Agencies Part 1: Executive Summary (Final Report) Committee on Rulemaking Report Download The Ombudsman in Federal Agencies Part 1: Executive Summary (Final Report)
The Ombudsman in Federal Agencies Part 3: Legal Analysis (Final Report) Committee on Rulemaking Report Download The Ombudsman in Federal Agencies Part 3: Legal Analysis (Final Report)
The Ombudsman in Federal Agencies--Survey of Federal Ombuds Participants Committee on Rulemaking Appendix Download The Ombudsman in Federal Agencies--Survey of Federal Ombuds Participants
The Ombudsman in Federal Agencies (Final Report) Committee on Rulemaking Report Download The Ombudsman in Federal Agencies (Final Report)
The Ombudsman in Federal Agencies--Final Report Part 4: Proposed Recommendation Committee on Rulemaking Report Download The Ombudsman in Federal Agencies--Final Report Part 4: Proposed Recommendation
Mauricio Ramos (IOA) Comments on Proposed Ombudsman Recommendation Committee on Rulemaking Comment Download Mauricio Ramos (IOA) Comments on Proposed Ombudsman Recommendation
The Ombudsman in Federal Agencies Part 2: Research Report (Final Report) Committee on Rulemaking Report Download The Ombudsman in Federal Agencies Part 2: Research Report (Final Report)
The Ombudsman in Federal Agencies--Master List of Federal Ombuds Offices Committee on Rulemaking Appendix Download The Ombudsman in Federal Agencies--Master List of Federal Ombuds Offices
COFO Comments on Proposed Ombuds Recommendation Committee on Rulemaking Comment Download COFO Comments on Proposed Ombuds Recommendation
The Use of Ombudsmen in Federal Agencies (Proposed Recommendation) Committee on Rulemaking Recommendation Download The Use of Ombudsmen in Federal Agencies (Proposed Recommendation)
The Use of Ombudsmen in Federal Agencies (Proposed Redline Recommendation) Committee on Rulemaking Recommendation Download The Use of Ombudsmen in Federal Agencies (Proposed Redline Recommendation)
The Use of Ombuds in Federal Agencies Committee on Rulemaking Recommendation Download The Use of Ombuds in Federal Agencies
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