The Use of Ombuds in Federal Agencies

Recommendation 2016-5 – The Use of Ombuds in Federal Agencies takes account of the broad array of federal agency ombuds offices that have been established since the time of Recommendation 90-2.  The recommendation suggests that agencies and Congress consider creating additional ombuds offices where they may be of benefit.  It also emphasizes the importance of adherence by ombuds to the three core standards of independence, confidentiality, and impartiality, and identifies best practices for the operation, staffing, and evaluation of federal agency ombuds offices.

The full report and accompanying tables are available HERE

Contacts

Implementation Contact
202.480.2093
dpritzker@acus.gov
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Committee: 

Final Recommendation

  • Recommendation number: 2016-5
  • Adopted on: December 14, 2016
  • Committees: Rulemaking

This recommendation updates and expands on the Administrative Conference’s earlier Recommendation 90-2, The Ombudsman in Federal Agencies, adopted on June 7, 1990.  That document concentrated on “external ombudsmen,” those who primarily receive and address inquiries and complaints from the public, and was formulated before “use of ombuds” was added to the definition of “means of alternative dispute resolution” in the Administrative...

Project Documents

Name Committee Type Date
The Ombudsman in Federal Agencies--Master List of Federal Ombuds Offices Rulemaking Appendix November 14, 2016 Download
The Ombudsman in Federal Agencies--Survey of Federal Ombuds Participants Rulemaking Appendix November 14, 2016 Download
David Shonka Comment on Draft Ombudsman Recommendation Rulemaking Member Comment October 24, 2016 Download
Meredith Fuchs Comment on Draft Ombudsman Recommendation Rulemaking Member Comment October 14, 2016 Download
Revised Project Outline: The Ombudsman in Federal Agencies Outline November 25, 2015 Download
COFO Comments on Proposed Ombuds Recommendation Rulemaking Public Comment December 5, 2016 Download
Mauricio Ramos (IOA) Comments on Proposed Ombudsman Recommendation Rulemaking Public Comment November 14, 2016 Download
USOA Comments on Draft Ombuds Recommendation Rulemaking Public Comment November 3, 2016 Download
UCS Comments on Draft Ombudsman Recommendation Rulemaking Public Comment November 2, 2016 Download
Bruce MacAllister Comment on Draft Ombudsman Recommendation Rulemaking Public Comment October 24, 2016 Download
Scott Deyo Comment on Draft Ombudsman Recommendation Rulemaking Public Comment October 14, 2016 Download
The Ombudsman: A Primer for Federal Agencies Publication May 1, 1991 Download
The Use of Ombuds in Federal Agencies Rulemaking Recommendation December 15, 2016 Download
The Use of Ombudsmen in Federal Agencies (Proposed Recommendation) Rulemaking Recommendation December 8, 2016 Download
The Use of Ombudsmen in Federal Agencies (Proposed Redline Recommendation) Rulemaking Recommendation December 8, 2016 Download
Additional Suggested Revisions to Draft Ombuds Recommendation 11-3-2016 Rulemaking Recommendation November 3, 2016 Download
The Use of Ombudsmen in Federal Agencies (Proposed Revisions of Draft Recommendation) Rulemaking Recommendation October 28, 2016 Download
The Use of Ombudsmen in Federal Agencies (Proposed Revisions of Draft Recommendation) Rulemaking Recommendation October 18, 2016 Download
The Use of Ombudsmen in Federal Agencies (Draft Recommendation) Rulemaking Recommendation October 7, 2016 Download
The Ombudsman in Federal Agencies--Final Report Part 1: EXECUTIVE SUMMARY Rulemaking Report November 14, 2016 Download
The Ombudsman in Federal Agencies--FINAL REPORT (2016) Rulemaking Report November 14, 2016 Download
The Ombudsman in Federal Agencies--Final Report Part 2: RESEARCH REPORT Rulemaking Report November 14, 2016 Download
The Ombudsman in Federal Agencies--Final Report Part 3: LEGAL ANALYSIS Rulemaking Report November 14, 2016 Download
The Ombudsman in Federal Agencies--Final Report Part 4: Proposed Recommendation Rulemaking Report November 14, 2016 Download
The Ombudsman in Federal Agencies--Draft Report Part 1: Executive Summary Rulemaking Report September 19, 2016 Download
The Ombudsman in Federal Agencies--Draft Report Part 2: Research Draft Report Rulemaking Report September 19, 2016 Download
The Ombudsman in Federal Agencies--Draft Report Part 3: Legal Analysis Rulemaking Report September 19, 2016 Download
The Ombudsman in Federal Agencies--Draft Report Part 4: The Recommendation Rulemaking Report September 19, 2016 Download
Ombudsmen in Federal Agencies: The Theory and the Practice (Report for Recommendation 90-2) Report June 7, 1990 Download

Committee Meetings & Events

66th Plenary Session

December 13, 2016 - 1:00 pm EST
December 14, 2016 - 9:00 am EST
Location name: 
Commodity Futures Trading Commission
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