Quality Assurance Systems in Agency Adjudication

Recommendation 2021-10, Quality Assurance Systems in Agency Adjudication  identifies best practices for promoting fairness, accuracy, timeliness, and consistency in agency adjudications through the use of quality assurance systems. It provides guidance to agencies on the selection, role, and institutional placement of quality-assurance personnel. It also identifies specific considerations for the timing of and process for quality-assurance review; outlines different methodologies for identifying and correcting quality issues; and addresses how agencies might use electronic case management, data analytics, and artificial intelligence for quality-assurance purposes.

Citation: Admin. Conf. of the U.S., Recommendation 2021-10, Quality Assurance Systems in Agency Adjudication, 87 Fed. Reg. 1722 (Jan. 12, 2022).

Contacts:

Implementation Contact

Final Recommendation:

Quality Assurance Systems in Agency Adjudication

Recommendation number
2021-10
Adoption Date

Executive Summary

Project Documents

Name Committee Type Date File
RFP for Quality Assurance Systems in Agency Adjudication RFP Download RFP for Quality Assurance Systems in Agency Adjudication
Quality Assurance Systems in Agency Adjudication Proposed Recommendation for Plenary Session REDLINE Adjudication, Administration and Management Recommendation Download Quality Assurance Systems in Agency Adjudication Proposed Recommendation for Plenary Session REDLINE
Quality Assurance Systems in Agency Adjudication Proposed Recommendation for Plenary Session CLEAN Adjudication, Administration and Management Recommendation Download Quality Assurance Systems in Agency Adjudication Proposed Recommendation for Plenary Session CLEAN
Quality Assurance Systems in Agency Adjudication (Proposed Recommendation from Committee) Adjudication, Administration and Management Recommendation Download Quality Assurance Systems in Agency Adjudication (Proposed Recommendation from Committee)
Quality Assurance Systems in Agency Adjudication (Final Report) Adjudication, Administration and Management Report Download Quality Assurance Systems in Agency Adjudication (Final Report)
Quality Assurance Systems in Agency Adjudication Adjudication, Administration and Management Recommendation Download Quality Assurance Systems in Agency Adjudication
Draft Report on Quality Assurance Systems in Agency Adjudication (11-15-2021) Adjudication, Administration and Management Report Download Draft Report on Quality Assurance Systems in Agency Adjudication (11-15-2021)
Draft Report on Quality Assurance Systems in Agency Adjudication (10-23-2021) Adjudication, Administration and Management Report Download Draft Report on Quality Assurance Systems in Agency Adjudication (10-23-2021)
Draft Recommendations for Quality Assurance Systems in Agency Adjudication (11-15-2021) Adjudication, Administration and Management Recommendation Download Draft Recommendations for Quality Assurance Systems in Agency Adjudication (11-15-2021)
Draft Recommendations for Quality Assurance Systems in Agency Adjudication (11-1-2021) Adjudication, Administration and Management Recommendation Download Draft Recommendations for Quality Assurance Systems in Agency Adjudication (11-1-2021)
Draft Recommendations for Quality Assurance Systems in Agency Adjudication (10-25-2021) Adjudication, Administration and Management Recommendation Download Draft Recommendations for Quality Assurance Systems in Agency Adjudication (10-25-2021)
Consultant Comments on Recommendations (10-26-2021) Adjudication, Administration and Management Comment Download Consultant Comments on Recommendations (10-26-2021)
Comment from Special Counsel Jeff Lubbers (11-16-2021) Adjudication, Administration and Management Comment Download Comment from Special Counsel Jeff Lubbers (11-16-2021)
Comment from Special Counsel Jeff Lubbers (11-02-2021) Adjudication, Administration and Management Comment Download Comment from Special Counsel Jeff Lubbers (11-02-2021)
Comment from Senior Fellow Jerry Mashaw (10-26-2021) Adjudication, Administration and Management Comment Download Comment from Senior Fellow Jerry Mashaw (10-26-2021)
Comment From Public Member Russsell Wheeler on Recommendation (11-2-2021) Adjudication, Administration and Management Comment Download Comment From Public Member Russsell Wheeler on Recommendation (11-2-2021)
Comment from Liaison Representative H. Manuel Alexander (11-17-2021) Adjudication, Administration and Management Comment Download Comment from Liaison Representative H. Manuel Alexander (11-17-2021)
Comment from Liaison Representative H. Alexander Manuel Adjudication, Administration and Management Comment Download Comment from Liaison Representative H. Alexander Manuel
Comment From Government Member Tristan L. Leavitt on Recommendation (11-2-2021) Adjudication, Administration and Management Comment Download Comment From Government Member Tristan L. Leavitt on Recommendation (11-2-2021)
Comment from Government Member Robert Girouard (11-3-2021) Adjudication, Administration and Management Comment Download Comment from Government Member Robert Girouard (11-3-2021)
Agenda for Committee Meeting 3 (11/17/2021) in Quality Assurance Systems in Agency Adjudication Adjudication, Administration and Management Agenda Download Agenda for Committee Meeting 3 (11/17/2021) in Quality Assurance Systems in Agency Adjudication
Agenda for Committee Meeting 2 (11/2/2021) in Quality Assurance Systems in Agency Adjudication Adjudication, Administration and Management Agenda Download Agenda for Committee Meeting 2 (11/2/2021) in Quality Assurance Systems in Agency Adjudication
Agenda for Committee Meeting 1 (10/26/2021) in Quality Assurance Systems in Agency Adjudication Adjudication, Administration and Management Agenda Download Agenda for Committee Meeting 1 (10/26/2021) in Quality Assurance Systems in Agency Adjudication
  .