Quality Assurance Systems in Agency Adjudication

Recommendation 2021-10, Quality Assurance Systems in Agency Adjudication  identifies best practices for promoting fairness, accuracy, timeliness, and consistency in agency adjudications through the use of quality assurance systems. It provides guidance to agencies on the selection, role, and institutional placement of quality-assurance personnel. It also identifies specific considerations for the timing of and process for quality-assurance review; outlines different methodologies for identifying and correcting quality issues; and addresses how agencies might use electronic case management, data analytics, and artificial intelligence for quality-assurance purposes.

Citation: Admin. Conf. of the U.S., Recommendation 2021-7, Quality Assurance Systems in Agency Adjudication, 87 Fed. Reg. 1722 (Jan. 12, 2022).

Contacts

Implementation Contact
202.480.2098
mgluth@acus.gov
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Final Recommendation

A quality assurance system is an internal review mechanism that agencies use to detect and remedy both problems in individual adjudications and systemic problems in agency adjudicative programs. Through well-designed and well-implemented quality assurance systems, agencies can proactively identify both problems in individual cases and systemic problems, including misapplied legal standards, inconsistent applications of the law by...

Project Documents

Name Committee Type Date
RFP for Quality Assurance Systems in Agency Adjudication RFP March 24, 2021 Download
Quality Assurance Systems in Agency Adjudication Proposed Recommendation for Plenary Session REDLINE Adjudication, Administration and Management Recommendation December 10, 2021 Download
Quality Assurance Systems in Agency Adjudication Proposed Recommendation for Plenary Session CLEAN Adjudication, Administration and Management Recommendation December 1, 2021 Download
Quality Assurance Systems in Agency Adjudication (Proposed Recommendation from Committee) Adjudication, Administration and Management Recommendation November 23, 2021 Download
Quality Assurance Systems in Agency Adjudication (Final Report) Adjudication, Administration and Management Report December 1, 2021 Download
Quality Assurance Systems in Agency Adjudication Adjudication, Administration and Management Recommendation December 31, 2021 Download
Draft Report on Quality Assurance Systems in Agency Adjudication (11-15-2021) Adjudication, Administration and Management Report November 16, 2021 Download
Draft Report on Quality Assurance Systems in Agency Adjudication (10-23-2021) Adjudication, Administration and Management Report October 24, 2021 Download
Draft Recommendations for Quality Assurance Systems in Agency Adjudication (11-15-2021) Adjudication, Administration and Management Recommendation November 15, 2021 Download
Draft Recommendations for Quality Assurance Systems in Agency Adjudication (11-1-2021) Adjudication, Administration and Management Recommendation November 1, 2021 Download
Draft Recommendations for Quality Assurance Systems in Agency Adjudication (10-25-2021) Adjudication, Administration and Management Recommendation October 25, 2021 Download
Consultant Comments on Recommendations (10-26-2021) Adjudication, Administration and Management Public Comment October 26, 2021 Download
Comment from Special Counsel Jeff Lubbers (11-16-2021) Adjudication, Administration and Management Member Comment November 16, 2021 Download
Comment from Special Counsel Jeff Lubbers (11-02-2021) Adjudication, Administration and Management Member Comment November 2, 2021 Download
Comment from Senior Fellow Jerry Mashaw (10-26-2021) Adjudication, Administration and Management Member Comment October 26, 2021 Download
Comment From Public Member Russsell Wheeler on Recommendation (11-2-2021) Adjudication, Administration and Management Member Comment November 2, 2021 Download
Comment from Liaison Representative H. Manuel Alexander (11-17-2021) Adjudication, Administration and Management Member Comment November 17, 2021 Download
Comment from Liaison Representative H. Alexander Manuel Adjudication, Administration and Management Member Comment November 2, 2021 Download
Comment From Government Member Tristan L. Leavitt on Recommendation (11-2-2021) Adjudication, Administration and Management Member Comment November 2, 2021 Download
Comment from Government Member Robert Girouard (11-3-2021) Adjudication, Administration and Management Member Comment November 3, 2021 Download
Agenda for Committee Meeting 3 (11/17/2021) in Quality Assurance Systems in Agency Adjudication Adjudication, Administration and Management Agenda November 16, 2021 Download
Agenda for Committee Meeting 2 (11/2/2021) in Quality Assurance Systems in Agency Adjudication Adjudication, Administration and Management Agenda November 2, 2021 Download
Agenda for Committee Meeting 1 (10/26/2021) in Quality Assurance Systems in Agency Adjudication Adjudication, Administration and Management Agenda October 26, 2021 Download

Committee Meetings & Events