Recommendation 2016-1 – Consumer Complaint Databases encourages agencies that make consumer complaints publicly available through online databases or downloadable data sets to adopt and publish written policies governing the dissemination of such information to the public. These policies should inform the public of the source and limitations of the information and permit entities publicly identified to respond or request corrections or retractions.
Citation: Admin. Conf. of the U.S., Recommendation 2016-1, Consumer Complaint Databases, 81 Fed. Reg. 40259 (June 21, 2016).
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2016-1
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