Consumer Complaint Databases

Recommendation 2016-1 – Consumer Complaint Databases encourages agencies that make consumer complaints publicly available through online databases or downloadable data sets to adopt and publish written policies governing the dissemination of such information to the public. These policies should inform the public of the source and limitations of the information and permit entities publicly identified to respond or request corrections or retractions.

Citation: Admin. Conf. of the U.S., Recommendation 2016-1, Consumer Complaint Databases81 Fed. Reg. 40259 (June 21, 2016).

Featured Documents:

Final Recommendation:

Consumer Complaint Databases

Recommendation number
2016-1
Adoption Date

Some federal agencies maintain records of consumer complaints and feedback on products and services offered by private entities.  Taking advantage of recent technological developments, several agencies have recently begun to make such information available to the public through online searchable databases and downloadable data sets that contain complaint narratives or provide aggregate data abo

Project Documents

Name Committee Type Date File
Consumer Complaint Databases Administration and Management Recommendation Download
Consumer Complaint Databases Recommendation Redline Administration and Management Recommendation Download
Consumer Complaint Databases Proposed Recommendation Administration and Management Recommendation Download
Warren Belmar Comments to Information Dissemination Recommendation for Consideration during March 24 2016 Meeting Administration and Management Member Comment Download
Combined Comments to Dissemination of Information Concerning Consumer Complaints Recommendation for Consideration at March 24 2016 Meeting Administration and Management Recommendation Download
Agenda for March 24 2016 Administration and Management Committee Meeting Administration and Management Agenda Download
Agency Dissemination of Information Concerning Consumer Complaints Through Agency Databases Draft Recommendation Administration and Management Recommendation Download
Tozzi Comment re Federal Databases and Data Quality Act Administration and Management Member Comment Download
Agency Information Dissemination Draft Recommendation Administration and Management Recommendation Download
Wexler Comments to Draft Recommendation for November 2 Meeting Administration and Management Public Comment Download
Moulton Comments to Draft Recommendation for November 2 Meeting Public Comment Download
November 2, 2015 Meeting Agenda Administration and Management Agenda Download
Combined Comments to Draft Recommendation for November 2 Meeting Administration and Management Member Comment Download
Bass Comments to Draft Recommendation for November 2 Meeting Administration and Management Member Comment Download
Morrison Comments to Draft Recommendation for November 2 Meeting Administration and Management Member Comment Download
Agency Information Dissemination Recommendation Draft Administration and Management Recommendation Download
October 21, 2015 Meeting Agenda Administration and Management Agenda Download
Anne Joseph O'Connell Comments to Oct 21 Draft Recommendation Administration and Management Member Comment Download
Agency Publicity Draft Recommendation Administration and Management Recommendation Download
Kelly Comment to Agency Publicity Report Administration and Management Public Comment Download
October 7, 2015 Committee Meeting Agenda Administration and Management Agenda Download
Tozzi Comment to Agency Publicity Report Administration and Management Member Comment Download
Appendix G To Agency Publicity Report Administration and Management Appendix Download
Appendix F To Agency Publicity Report Appendix Download
Appendix E To Agency Publicity Report Administration and Management Appendix Download
Appendix D To Agency Publicity Report Administration and Management Appendix Download
Appendix C To Agency Publicity Report Administration and Management Appendix Download
Appendix B To Agency Publicity Report Administration and Management Appendix Download
Appendix A To Agency Publicity Report Administration and Management Appendix Download
Agency Publicity In The Internet Era Report Administration and Management Report Download

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