Automated Legal Guidance at Federal Agencies

Recommendation 2022-3, Automated Legal Guidance at Federal Agencies identifies best practices for agencies to use when designing and updating automated tools, such as interactive chatbots and virtual assistants, to provide legal guidance to the public. It addresses factors agencies should consider in deciding whether to utilize automated legal guidance tools, how agencies that utilize those tools can ensure that the information they provide is accurate and current, and how agencies can ensure that recipients of such guidance understand its limitations and do not rely on it to their detriment.

Contacts

Implementation Contact
202.480.2084
asybo@acus.gov

Final Recommendation

Federal agencies increasingly automate the provision of legal guidance to the public through online tools and other technologies.[1] The Internal Revenue Service, for example, encourages taxpayers to seek answers to questions regarding various tax credits and deductions through its online “Interactive Tax Assistant,” and the United States Citizenship and Immigration Services suggests that potential green card holders and citizens...