Automated Legal Guidance at Federal Agencies

Recommendation 2022-3, Automated Legal Guidance at Federal Agencies identifies best practices for agencies to use when designing and updating automated tools, such as interactive chatbots and virtual assistants, to provide legal guidance to the public. It addresses factors agencies should consider in deciding whether to utilize automated legal guidance tools, how agencies that utilize those tools can ensure that the information they provide is accurate and current, and how agencies can ensure that recipients of such guidance understand its limitations and do not rely on it to their detriment.

Citation: Admin. Conf. of the U.S., Recommendation 2022-3, Automated Legal Guidance at Federal Agencies87 Fed. Reg. 39,798 (July 5, 2022).

Contacts

Implementation Contact
202.480.2084
asybo@acus.gov

Final Recommendation

Executive Summary

Federal agencies increasingly automate the provision of legal guidance to the public through technologies such as chatbots and virtual assistants. There may be benefits associated with the use of these technologies, including efficient allocation of limited staff resources; improved user experience and service delivery; and enhanced consistency. At the same time, the seemingly personalized nature of the guidance...