Automated Legal Guidance at Federal Agencies

This project identifies best practices for agencies to use when implementing automated tools—like interactive chatbots and virtual assistants—to provide legal guidance to members of the public. Among other topics, it explores the types of automated legal guidance agencies issue and the circumstances in which different types of automated legal guidance are most effective; how agencies oversee the programs providing such guidance to ensure that the information they provide is accurate and useful; and how agencies can ensure that recipients of such guidance understand its limitations and do not rely on it to their detriment.


Staff Counsel