Administration and Management

This project examines modern agency publicity practices to update Recommendation 73-1, Adverse Agency Publicity, which urged the adoption of agency rules containing minimum standards and structured practices governing the issuance of publicity.  It also examines recent Administration initiatives that encourage agencies to post online information such as consumer complaints and other preliminary...

Twenty-five years ago, the Administrative Conference studied the potential for use of an ombudsman (or ombuds) in federal agency programs.  Recommendation 90-2 provided guidance for the establishment and operation of federal ombuds offices.  Since that time, the number, prominence and diversity of federal ombuds offices has grown significantly.