Enhanced customer service

Social Security Administration (SSA)/Data-Driven Decision-making

The Best Practice implemented by the Appeals Council at the Social Security Administration is data-driven decisionmaking. The Office of Disability Adjudication and Review (ODAR) has the world’s largest administrative review process, and within ODAR, … View more

Government Services Administration (GSA)/Travel Data Challenge

GSA is serious about leading with innovation to better serve our customers and to drive cost savings across the federal government. Since 2012, GSA’s efforts to reform and improve internal travel policies and to … View more

Consumer Financial Protection Bureau (CFPB)/eRegulations

eRegulations is a web-based tool that makes regulations written by the Consumer Financial Protection Bureau (CFPB) easy to find, navigate, and read, as well as easier to understand with features such as inline interpretations, … View more

Occupational Safety and Health Administration (OSHA)/Online Whistleblower Complaint Form

The online whistleblower complaint form streamlines the submission and processing of claims, and automatically routes complaints to the appropriate regional whistleblower staff, which allows whistleblower staff to more quickly process new whistleblower complaints.  Most … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today