Success Stories

The following success stories were submitted by agencies in response to a Conference Call to Action, where they were asked to identify an area of strength they believe could serve as a model for other government agencies, as well as programs or practices at other agencies that they wish they could replicate in their own agency. These submissions will be considered for the Walter Gellhorn Innovation Award, to be presented annually at the Conference’s plenary session. The purpose of sharing these success stories on www.acus.gov/bestpractices is two-fold: 1. To serve as an information-sharing, data collection and communication tool for federal, state and local agencies; and 2. To uncover innovation that exists and attempt to duplicate it at other agencies.

Department of Homeland Security/Efficiency Review

In March 2009, Department of Homeland Security Secretary Janet Napolitano launched the Efficiency Review, a Department-wide initiative to reduce costs, streamline processes, increase accountability and transparency, and provide enhanced customer service by improving the … View more

Environmental Protection Agency/Guiding Principles Innovation

Several laws, executive orders, and other documents address federal agencies’ environmental performance. For example, Executive Order (EO) 13514, Federal Leadership in Environmental, Energy, and Economic Performance, signed on October 5, 2009, introduced new greenhouse … View more

Department of Veterans Affairs/Compensation and Pension Regulation Rewrite Project

Agency:

Many of the U.S. Department of Veterans Affairs (VA) regulations on compensating disabled veterans are outdated, disorganized, and unclear, making them difficult for Veterans, employees, and veterans’ organizations to find, understand, and apply.  Over … View more

Government Accountability Office/Quality Assurance Framework Agency

GAO serves the public interest by providing the Congress, the executive branch, and the American people with accurate information, unbiased analysis, and credible recommendations on how to improve government performance and ensure government accountability … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today