Success Stories

The following success stories were submitted by agencies in response to a Conference Call to Action, where they were asked to identify an area of strength they believe could serve as a model for other government agencies, as well as programs or practices at other agencies that they wish they could replicate in their own agency. These submissions will be considered for the Walter Gellhorn Innovation Award, to be presented annually at the Conference’s plenary session. The purpose of sharing these success stories on www.acus.gov/bestpractices is two-fold: 1. To serve as an information-sharing, data collection and communication tool for federal, state and local agencies; and 2. To uncover innovation that exists and attempt to duplicate it at other agencies.

Department of Homeland Security/IdeaFactory

IdeaFactory is a Web-based tool that empowers all Transportation Security Administration employees to: submit ideas, provide comments on how to improve new concepts, and rate ideas that should be recommended for implementation It uses … View more

Census Bureau/Federal Statistical Agency Partnership with C-SPAN

Agency:

For more than a year, C-SPAN has aired “America by the Numbers,” a weekly hour-long segment on Washington Journal. The U.S. Census Bureau partnered with C-SPAN to create this program highlighting key statistics from … View more

Social Security Administration/Cross-Component Teamwork Model

Our division, the Office of Electronic Policy Applications (OEPA), at the Social Security Administration, works with systems and operational components to develop and support policy-driven electronic tools that address all facets of the disability … View more

National Archives/FOIAOnline

FOIAonline is an innovative multi-agency online portal that streamlines the Freedom of Information Act (FOIA) process under which the public can request access to records at Federal executive branch agencies. If adopted government-wide, the … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today