Success Stories

The following success stories were submitted by agencies in response to a Conference Call to Action, where they were asked to identify an area of strength they believe could serve as a model for other government agencies, as well as programs or practices at other agencies that they wish they could replicate in their own agency. These submissions will be considered for the Walter Gellhorn Innovation Award, to be presented annually at the Conference’s plenary session. The purpose of sharing these success stories on www.acus.gov/bestpractices is two-fold: 1. To serve as an information-sharing, data collection and communication tool for federal, state and local agencies; and 2. To uncover innovation that exists and attempt to duplicate it at other agencies.

Postal Regulatory Commission/Listing Active Dockets on Agency Home Page

The Postal Regulatory Commission publishes on its internet home page direct links to each active agency docket.  This makes it simple and convenient for any member of the public to identify pending matters in … View more

Department of Veterans Affairs/Rulemaking Procedure Guide

The Office of Regulation Policy and Management (02REG) at the Department of Veterans Affairs provides centralized management and control for the formulation and coordination of all regulations at the Department of Veterans Affairs (VA).  … View more

National Labor Relations Board/Enterprise Case Management System

The National Labor Relations Board (NLRB) has developed and implemented an innovative enterprise case management system for managing and tracking case activity and documents throughout the life of a case. The NLRB enforces the … View more

National Archives/National Declassification Center

The National Declassification Center (NDC) at the National Archives and Records Administration was directed by the President to streamline the declassification of approximately 400 million pages of accessioned Federal records. In addition, the NDC … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today