Success Stories

The following success stories were submitted by agencies in response to a Conference Call to Action, where they were asked to identify an area of strength they believe could serve as a model for other government agencies, as well as programs or practices at other agencies that they wish they could replicate in their own agency. These submissions will be considered for the Walter Gellhorn Innovation Award, to be presented annually at the Conference’s plenary session. The purpose of sharing these success stories on www.acus.gov/bestpractices is two-fold: 1. To serve as an information-sharing, data collection and communication tool for federal, state and local agencies; and 2. To uncover innovation that exists and attempt to duplicate it at other agencies.

Social Security Administration/Compassionate Allowances Initiative

The Social Security Administration’s disability workloads have grown significantly in recent years as the baby boom generation started to reach their disability-prone years.  In fiscal year 2011 alone, we received nearly 3.3 million disability … View more

Postal Regulatory Commission/Online Publication of Public Inquiry Logs

The Postal Regulatory Commission receives hundreds of rate and service inquiries each year (informal complaints about postal service), along with thousands of other comments and questions from the public. The Commission is also contacted … View more

Postal Regulatory Commission/Monthly Agency Public Meetings

The Postal Regulatory Commission holds monthly public meetings to discuss the agency’s activities and current responsibilities. Members of the public and other stakeholders are invited to attend. In addition, the audio of the meetings … View more

Postal Regulatory Commission/The Public Representative Function

In each case before the Postal Regulatory Commission, the Commission selects an individual from its staff to represent and advocate for the interests of the general public in that case. This appointment is required … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today