Success Stories

The following success stories were submitted by agencies in response to a Conference Call to Action, where they were asked to identify an area of strength they believe could serve as a model for other government agencies, as well as programs or practices at other agencies that they wish they could replicate in their own agency. These submissions will be considered for the Walter Gellhorn Innovation Award, to be presented annually at the Conference’s plenary session. The purpose of sharing these success stories on www.acus.gov/bestpractices is two-fold: 1. To serve as an information-sharing, data collection and communication tool for federal, state and local agencies; and 2. To uncover innovation that exists and attempt to duplicate it at other agencies.

Consumer Financial Protection Bureau/Consumer Complaint Database

There are a number of actions taken by the Consumer Financial Protection Bureau (CFPB) that deserve attention and qualify as practices that should be replicated by other agencies.  As three individuals from outside of … View more

Department of Veterans Affairs/Operational Management Review Process

The Department of Veterans Affairs (VA) established an Operational Management Review (OMR) process in 2009.  The OMR process, overseen by the Enterprise Program Management Office within the Office of Policy and Planning is used … View more

Department of Veterans Affairs/Project Management Accountability System

The Department of Veterans Affairs oversees the most comprehensive Veterans’ assistance programs in the world. Services are managed by VA’s three administrations: Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and the National Cemetery … View more

Census Bureau/Mobile Applications

Agency:

The U.S. Census Bureau released its first-ever mobile application, “America’s Economy,” which provides constantly updated statistics on the U.S. economy, including monthly economic indicators, trends, along with a schedule of upcoming announcements. The app … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today