Success Stories

The following success stories were submitted by agencies in response to a Conference Call to Action, where they were asked to identify an area of strength they believe could serve as a model for other government agencies, as well as programs or practices at other agencies that they wish they could replicate in their own agency. These submissions will be considered for the Walter Gellhorn Innovation Award, to be presented annually at the Conference’s plenary session. The purpose of sharing these success stories on www.acus.gov/bestpractices is two-fold: 1. To serve as an information-sharing, data collection and communication tool for federal, state and local agencies; and 2. To uncover innovation that exists and attempt to duplicate it at other agencies.

Government Services Administration (GSA)/Regulatory Annotation Program

Toward the beginning of FY’14, GSA’s Office of Citizen Services and Innovative Technologies and Office of Government-wide Policy began an initiative to launch a partnership with newsgenius.com, a member of the rapgenius.com family. An … View more

Department of Transportation (DOT)/Civil Rights Virtual Symposium

In February 2014, The Department of Transportation (DOT), Departmental Office of Civil Rights hosted the 2014 DOT Civil Rights Virtual Symposium. This online event took place in lieu of the in-person symposium of 2012. … View more

Social Security Administration (SSA)/Data-Driven Decision-making

The Best Practice implemented by the Appeals Council at the Social Security Administration is data-driven decisionmaking. The Office of Disability Adjudication and Review (ODAR) has the world’s largest administrative review process, and within ODAR, … View more

Government Services Administration (GSA)/Travel Data Challenge

GSA is serious about leading with innovation to better serve our customers and to drive cost savings across the federal government. Since 2012, GSA’s efforts to reform and improve internal travel policies and to … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today