Success Stories

The following success stories were submitted by agencies in response to a Conference Call to Action, where they were asked to identify an area of strength they believe could serve as a model for other government agencies, as well as programs or practices at other agencies that they wish they could replicate in their own agency. These submissions will be considered for the Walter Gellhorn Innovation Award, to be presented annually at the Conference’s plenary session. The purpose of sharing these success stories on www.acus.gov/bestpractices is two-fold: 1. To serve as an information-sharing, data collection and communication tool for federal, state and local agencies; and 2. To uncover innovation that exists and attempt to duplicate it at other agencies.

National Archives/The Citizen Archivist Initiative

The National Archives has elevated the importance of public participation by creating a role for “citizen archivists” and encouraging substantive contributions like tags, transcripts, and digital images that increase public access to the records … View more

Nuclear Regulatory Commission/Center of Excellence in Business Process Improvement

Currently, the NRC is facing significant budgetary challenges as its domestic workload is increasing and as its global responsibilities continue to grow.  To better prepare itself for these expected eventualities, the NRC established a … View more

Patent and Trademark Office/Google Partnership

The U.S. Patent and Trademark Office partnered with Google in a zero-dollar partnership that provided greatly increased access to Patent information including grants, published applications, assignments, classification information, and maintenance fee events and Trademark … View more

Department of Transportation/Regulatory Information Website

The U.S. Department of Transportation’s incredibly useful Regulatory Information Website, regs.dot.gov, not only contains clear and useful information about the rulemaking process generally, as well as an authoritative compendium of all the various “rulemaking requirements” … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today