Success Stories

The following success stories were submitted by agencies in response to a Conference Call to Action, where they were asked to identify an area of strength they believe could serve as a model for other government agencies, as well as programs or practices at other agencies that they wish they could replicate in their own agency. These submissions will be considered for the Walter Gellhorn Innovation Award, to be presented annually at the Conference’s plenary session. The purpose of sharing these success stories on www.acus.gov/bestpractices is two-fold: 1. To serve as an information-sharing, data collection and communication tool for federal, state and local agencies; and 2. To uncover innovation that exists and attempt to duplicate it at other agencies.

NTIA: Posting Electronic Files of ARRA Grants: Accountability, Transparency and Enhanced Customer Service

The Department of Commerce’s National Telecommunications and Information Administration (NTIA) has adopted the best practice of making grant award documents publicly available via its website, www.ntia.doc.gov.    The agency now posts all grant awards and … View more

Department of Labor

OSHA’s Web Initiatives: reaching critical stakeholders with social media and readily-available web-based technologies In addition to the traditional methods of outreach, the Occupational Safety and Health Administration (OSHA) is committed to using innovative web … View more

Department of Labor

OSHA: incorporating processes to increase efficiency, avoid duplication and enhance public participation in the regulatory process For nearly a decade and a half, the Occupational Safety and Health Administration (OSHA) has been utilizing the … View more

Postal Regulatory Commission

A Model of Citizen Engagement and Advocacy: The PRC Public Representative In each case before the Postal Regulatory Commission, the Commission selects an individual to represent and advocate for the interests of the general … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today