Success Stories

The following success stories were submitted by agencies in response to a Conference Call to Action, where they were asked to identify an area of strength they believe could serve as a model for other government agencies, as well as programs or practices at other agencies that they wish they could replicate in their own agency. These submissions will be considered for the Walter Gellhorn Innovation Award, to be presented annually at the Conference’s plenary session. The purpose of sharing these success stories on www.acus.gov/bestpractices is two-fold: 1. To serve as an information-sharing, data collection and communication tool for federal, state and local agencies; and 2. To uncover innovation that exists and attempt to duplicate it at other agencies.

Department of Homeland Security, Customs & Border Protection (CBP)/Forms Automation

Dr. Raymond Marbury and Steve Beckner at U.S. Customs & Border Protection’s (CBP) Forms & Records Branch spearheaded an exciting initiative over the past year with our law enforcement training facilities at the Advanced … View more

Department of Veterans Affairs (VA)/Cold Composting Calculator

The Cold Composting Calculator tool is an integrated excel file encompassing various calculations and research. Its scientific justification encompasses research, development, and analyses ranging from the U.S. EPA, the California Department of Resources and … View more

U.S. Office of Special Counsel (submitted by the non-profit, Government Accountability Project)/Use of ADR to Expedite Whistleblower Complaints

In two years, the U.S. Office of Special Counsel — which is the watchdog defending the merit system in federal employment generally, and whistleblowers in particular — has earned the confidence of restored credibility … View more

Department of Defense, Director of Administration & Management (DA&M)/Digital Delivery Mail Program

The Digital Delivery Mail Program/Digital Media Manager (DDMP/DMM) was conceived in response to a challenge by DA&M Senior leadership to modernize mail processes for the Pentagon and the National Capital Region. • Agency collaboration … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today