Enhanced customer service

DOT-EPA: serving as a model for joint rulemaking

DOT and EPA have been jointly developing a number of rules for the past few years addressing (1) fuel economy and GHG emissions in automobiles and light trucks (they are on their second rulemaking … View more

regs.dot.gov increases public engagement in the regulatory process

The Regs.dot.gov website has a number of valuable features. It provides the public with significant information about the rulemaking process and ways for the public to effectively participate in the process; this includes a … View more

NTIA: Posting Electronic Files of ARRA Grants: Accountability, Transparency and Enhanced Customer Service

The Department of Commerce’s National Telecommunications and Information Administration (NTIA) has adopted the best practice of making grant award documents publicly available via its website, www.ntia.doc.gov.    The agency now posts all grant awards and … View more

Department of Labor

OSHA’s Web Initiatives: reaching critical stakeholders with social media and readily-available web-based technologies In addition to the traditional methods of outreach, the Occupational Safety and Health Administration (OSHA) is committed to using innovative web … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today