Enhanced customer service

Census Bureau/Mobile Applications

Agency:

The U.S. Census Bureau released its first-ever mobile application, “America’s Economy,” which provides constantly updated statistics on the U.S. economy, including monthly economic indicators, trends, along with a schedule of upcoming announcements. The app … View more

Social Security Administration/Compassionate Allowances Initiative

The Social Security Administration’s disability workloads have grown significantly in recent years as the baby boom generation started to reach their disability-prone years.  In fiscal year 2011 alone, we received nearly 3.3 million disability … View more

Postal Regulatory Commission/Online Publication of Public Inquiry Logs

The Postal Regulatory Commission receives hundreds of rate and service inquiries each year (informal complaints about postal service), along with thousands of other comments and questions from the public. The Commission is also contacted … View more

Postal Regulatory Commission/Monthly Agency Public Meetings

The Postal Regulatory Commission holds monthly public meetings to discuss the agency’s activities and current responsibilities. Members of the public and other stakeholders are invited to attend. In addition, the audio of the meetings … View more

Page 5 of 12« First...456...10...Last »

Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today