Enhanced customer service

Department of Health and Human Services/HealthData.Gov

The HHS website, HealthData.Gov located at http://healthdata.gov/incorporates non-federal data into the website.  The HHS data site is unlike a number of other federal databases established pursuant to the President’s Open Government Initiative.  More specifically, other … View more

Consumer Financial Protection Bureau/Consumer Complaint Database

There are a number of actions taken by the Consumer Financial Protection Bureau (CFPB) that deserve attention and qualify as practices that should be replicated by other agencies.  As three individuals from outside of … View more

Department of Veterans Affairs/Operational Management Review Process

The Department of Veterans Affairs (VA) established an Operational Management Review (OMR) process in 2009.  The OMR process, overseen by the Enterprise Program Management Office within the Office of Policy and Planning is used … View more

Department of Veterans Affairs/Project Management Accountability System

The Department of Veterans Affairs oversees the most comprehensive Veterans’ assistance programs in the world. Services are managed by VA’s three administrations: Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and the National Cemetery … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today