Enhanced customer service

Department of Veterans Affairs/Rulemaking Procedure Guide

The Office of Regulation Policy and Management (02REG) at the Department of Veterans Affairs provides centralized management and control for the formulation and coordination of all regulations at the Department of Veterans Affairs (VA).  … View more

National Labor Relations Board/Enterprise Case Management System

The National Labor Relations Board (NLRB) has developed and implemented an innovative enterprise case management system for managing and tracking case activity and documents throughout the life of a case. The NLRB enforces the … View more

National Archives/National Declassification Center

The National Declassification Center (NDC) at the National Archives and Records Administration was directed by the President to streamline the declassification of approximately 400 million pages of accessioned Federal records. In addition, the NDC … View more

Census Bureau/Federal Statistical Agency Partnership with C-SPAN

Agency:

For more than a year, C-SPAN has aired “America by the Numbers,” a weekly hour-long segment on Washington Journal. The U.S. Census Bureau partnered with C-SPAN to create this program highlighting key statistics from … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Transparency
-Efficiency
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today