Created greater efficiencies

Postal Regulatory Commission

A Model of Citizen Engagement and Advocacy: The PRC Public Representative In each case before the Postal Regulatory Commission, the Commission selects an individual to represent and advocate for the interests of the general … View more

Postal Regulatory Commission

Online publication of Quarterly and Annual Public Inquiry Logs enhance transparency and save money The Postal Regulatory Commission receives hundreds of rate and service inquiries each year (informal complaints about postal service), along with … View more

Social Security’s eCAT Tool

SSA’s Electronic Claims Analysis Tool (eCAT): A Model of Innovation The cross-component Electronic Claims Analysis Tool (eCAT) Team, considered by many to be a model of innovative collaboration, has evolved over the past five … View more

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Success Stories Defined

Agency officials have submitted their success stories in response to a Model A survey requesting innovative ideas that meet the some or all of the following criteria:

-Degree of Innovation
-Cost Savings to the Government and/or the Public
-Ability to Replicate Project or Initiative at other Agencies
-Reduction of Unnecessary Duplication
-Customer Service
-Streamlining or Enhancing Public Participation in the Regulatory Process

These submissions will also be submitted to our esteemed judges for the Annual Walter Gellhorn Innovation Award.

Submit a Success Story Today